For Accounting Firms 
For Property Management Firms 
For Construction Industry 
Corporate Outsourcing 24/7 Tenant Call Handling For Property Management Companies.
Maintenance emergencies, locked-out tenants, urgent repairs every call handled by a trained property management specialist, around the clock. No voicemail. No missed calls. No calls to your personal phone.
24/7 Coverage
Every call answered
22+ Years
Serving property managers
ISO 27001
Certified information security
GDPR Compliant
Your clients' data protected
Every Call Type. Covered.
Our team is trained on property management not generic call handling. We know the difference between a maintenance request and an emergency, and we respond accordingly.
Maintenance Emergencies
Burst pipes, no heating, electrical faults we triage the issue, escalate to your contractors and keep the tenant informed until it's resolved.
Routine Maintenance Requests
Logged, categorised and passed to your team with full details. Every request captured correctly so nothing falls through the cracks.
Locked-Out Tenants
We follow your protocol contacting approved locksmiths or on-call contacts so your team never has to take that call at midnight.
Lease & Tenancy Enquiries
Rent queries, renewal questions, notice periods handled professionally in your company name, with messages logged and escalated as needed.
New Tenancy Enquiries
Prospective tenants calling about available properties are captured, qualified and passed to your lettings team so no enquiry goes unanswered.
Owner & Landlord Calls
Owner queries handled with professionalism, messages logged accurately and escalated to the right person at the right time.
The Four After-Hours Problems Every Growing Property Management Company Faces.
After-hours calls are the part of property management nobody talks about until they become a crisis. Here's what keeps going wrong.
Every after-hours emergency lands on someone's personal phone.
Your team can't be on call around the clock. But tenants don't stop having emergencies at 5pm and when no one answers, they get angry, leave bad reviews and sometimes break their lease.
A generic answering service doesn't understand property management.
Operators who don't know the difference between a maintenance request and an emergency can't respond correctly. The wrong response at the wrong time becomes your liability.
Missed calls are costing you new tenancies.
Prospective tenants call once. If you don't answer, they call the next property on the list. Every missed enquiry call is a vacancy that stays empty longer.
Your team burns out trying to cover everything.
When after-hours calls are handled by rotation or just fall to whoever picks up morale suffers, mistakes happen and good people leave.
Not A Call Centre. A Property Management Team.
Anyone can answer a phone. We do more our team understands property management, follows your protocols and represents your company professionally on every call.
24/7
365 Days A Year
We never close. Every call answered, every day of the year including weekends and public holidays so your tenants are always heard.
<60s
Average Answer Time
Your tenants are never left waiting. Every call picked up in under 60 seconds by a specialist who knows exactly how to handle it.
100+
PM Companies
Over 100 property management companies trust Integra to handle their calls from single-office operations to multi-state portfolios.
22+
Years Of PM Experience
22+ years of property management outsourcing expertise behind every call we handle. We know this industry inside out.
Client Result
Overwhelmed by after-hours calls. Response times were slipping. Then they handed it to Integra.
Of calls answered zero missed since go-live
Average answer time across all call types
Vacancies filled faster enquiry calls captured
Staff resignations burnout eliminated
A 400-door property management company in the US was fielding after-hours calls through a staff rotation. Calls were being missed, maintenance emergencies were escalating poorly and two team members had handed in their notice citing burnout.
Integra took over all after-hours call handling within two weeks. Every call answered in under 60 seconds, every maintenance issue triaged correctly, every message logged and passed to the right person immediately.
Zero missed calls since go-live. Staff rotation eliminated morale recovered and both team members withdrew their notice. Enquiry calls captured and passed to lettings, helping fill two long-standing vacancies within the first month.
Ready To Take After-Hours Calls Off Your Team's Plate?
Book a 10 minute discovery call. Tell us how many doors you manage and what your current after-hours setup looks like. We'll show you exactly how we'd handle it.