Assistant Manager – US Mortgage

Assistant Manager – US Mortgage or US Policy Processing will be responsible for managing and overseeing multiple clients.

Minimum qualification

• Bachelor Degree in any stream.
• Strong communication skill.
• Good knowledge in US Mortgage or US Policy Processing.
• Fair knowledge of computer operations.
• Good interpersonal skill.
• Should have experience of handling at least 50+ member team.
• Should have worked in a Assistant Manager role minimum 3 year.

Essential functions and responsibilities

• Production & quality improvement plan.
• Interact with GL and TL within span and keep the team motivated.
• Develop necessary measures to check and ensure Service level agreement and the KPIs are met.
• Training conducted as & when required for GL and TL briefing about the updates/issues.
• Client interaction, escalation management, delivery management.
• New Client Transition.
• Follow Company policies and procedures.
• Monthly Reports to Client and Accounting Department for Invoicing.
• Training and on boarding for new joiners.
• Performance Review for TL & Team members.
• Maintenance of decorum and compliance on floor.

Success factors

• In depth knowledge of the whole process.
• Strong communication skill
• Good interpersonal skills
• Understanding of company policies
• Dynamic leadership skill

Other Responsibilities

• Providing solutions proactively to avoid issues and accelerate clients ability to achieve results.
• Conducting training programs for continual improvement in process knowledge.
• Determine criteria and methods needed to ensure that both the operation and control of the processes are effective.
• Ensure the availability of resources and information necessary to support the operation and monitoring of the processes.
• Implement actions necessary to achieve planned results and continual improvement of the processes
• Ensure effective and efficient use of resources
• Managing and guiding a team who will be responsible for Policy Processing, Loan Processing and Mortgage.
• Respond to clients on any process related queries and manage 1st level escalations.
• Manage and Lead Weekly Client Calls
• Monitoring and managing workflow or daily targets to assure timely delivery of agreed SLA’s.
• Tracking and maintaining metrics for a variety of data includes attendance, productivity, etc.
• Develop processes to improve productivity and quality of the team.
• Participate in the new pilots projects & work towards proper transition of knowledge to team.
• Work with TL/GL to resolve any personnel problems or conflicts that may arise in the team.
• Identify trends within the portfolio to aid collections and improve the productivity.

What can you expect from Integra?

• Excellent pay
• Opportunity to work with international clients
• World class training on multiple skills
• Planned career growth

Why you should join Integra?

• Excellent working atmosphere
• Salary and bonus always paid on-time
• You work for a US corporation (and a UK company)
• You work for a company that has continuously grown for past 20 years
• Very supportive senior management
• And lots more