Assistant Manager – Mortgage

Job description:

Good knowledge in US Mortgage or US Policy Processing.
Good interpersonal skill.
Should have experience of handling at least 50+ member team.
Should have worked in a Assistant Manager role minimum 3 year.
Production & quality improvement plan.
Interact with GL and TL within span and keep the team motivated.
Develop necessary measures to check and ensure Service level agreement and the KPIs are met.
Training conducted as & when required for GL and TL briefing about the updates/issues.
Client interaction, escalation management, delivery management.
New Client Transition.
Follow Company policies and procedures.
Monthly Reports to Client and Accounting Department for Invoicing.

Providing solutions proactively to avoid issues and accelerate client’s ability to achieve results.
Conducting training programs for continual improvement in process knowledge.
Determine criteria and methods needed to ensure that both the operation and control of the processes are effective.
Ensure the availability of resources and information necessary to support the operation and monitoring of the processes.
Implement actions necessary to achieve planned results and continual improvement of the processes.
Ensure effective and efficient use of resources.
Managing and guiding a team who will be responsible for Policy Processing, Loan Processing and Mortgage.