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Custom back-office processes
Save up to 70% on your employee costs and instantly increase your profitability
Expertise across multiple industries
Start instantly and scale up anytime, with zero overhead costs
Process optimisation and automation experts
Instantly gain access to top talents of India and thereby increase your competitive edge
Services for eCommerce Industry
We deliver a comprehensive range of accounting and finance services that are adaptable and acceptable for diverse business needs.
Robotic automation for eCommerce
- Robotic accounting
- Accounts payable
- Product price research
- Automated market research
- Custom robots for eCommerce tasks
Accounting
- Bookkeeping
- Bank reconciliation
- Purchase order processing
- Invoice processing
- Admin
Customer support
- Phone support
- Live chat support
- Email support
- Pre and post-sales support
- Returns and refunds management
Administration services
- Catalogue management
- Product listing
- Competitor research
- 3D rendering
- Supplier research
- Website maintenance
- Image enhancement & cropping
Marketing services
- Search engine optimisation
- Search engine marketing
- Email marketing
- Lead generation
- Social media marketing
Web services
- Design or redesign website
- Website development
- Web maintenance
- Website content management
- Social media
- Article/blog creation on industry trends
How our eCommerce business process outsourcing works?
Send requirements
Describe your outsourcing project
- Project details
- Team size
- Project timeline
- Time zone and work hours
- Future plans
- Company overview
We setup your process
Project transition and team setup
- We select the right people
- We setup the systems
- We implement your protocols
- Training & ramp-up
- Process takeover
- Project management
Ongoing operations
Meet key metrics and deliverables
- Goals and objectives
- Milestones and deliverables
- Quality control
- Work practices
- Long term plans
- Continuous training
Hundreds of companies now outsource their business processes and back office tasks
Who Never Thought they Could
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Why is Integra Your Ideal Choice for eCommerce business process services?
Achieve growth and efficiency at affordable costs through Integra eCommerce business process outsourcing services.
Guaranteed data security
Why bother risking your information with a work at home staff? At Integra, we comply and offer comprehensive data security measures to ensure your peace of mind.
50% cost savings
Our eCommerce BPO services are affordable than you think and comes with guaranteed quality. At Integra, we provide a comprehensive range of BPO services, all at one place - that ensures a potential cost saving for your eCommerce business.
20+ years experience (since 2004)
With over 20 years of experience and trusted by 300+ businesses across the USA, UK, Canada, and Australia - you can count on us. With expertise across multiple areas, our services are tailored to your specific business need - which makes it possible for us to deliver a superior quality service.
24/7 Business Operations
As a business ourselves, we understand the importance of delivering 24/7 business operations to our clients. Irrespective of where your customers are based (locally or globally) - we are fully equipped to cater your individual business needs.
End to end support
At Integra, our eCommerce BPO services are fully optimised to deliver an end to end solution for all your current and changing business needs. This eliminates the need to look for another outsourcing partner - as we optimise our services to suit your outsourcing needs.
Clear communication for no errors
At Integra, we understand the importance of clear communication. Hence, we ensure that we communicate with you in a timely manner so that you will be fully aware of what is happening with your project at every stage.
FAQ's
eCommerce Business Process Outsourcing Service
Why should I choose Integra?
We have been in the BPO industry since 2004 and our management team is from the USA and UK. Being a US corporation, we completely understand the requirements of North American and European corporate companies and are fully aware of the kind of service they prefer.
Our offshore management team has worked with 100's of international clients - which makes it easier for them to handle different client projects with ease. We also use latest process optimisation technologies such as AI and robotic automation to provide you the best value for money.
Where are your offshore offices located?
We are headquartered in Pittsburgh, USA with a branch office at London, UK. Our offshore centers are in India and Philippines. In India we have centers in Coimbatore, Chennai, Pune and Bangalore (Bengaluru). In Philippines we have centers in Cebu. With our locations in these cities, we can pretty much get any type of talent for your outsourcing project.
How qualified are your BPO professionals?
Our BPO professionals are qualified with several years of experience in dealing with international clients. So, you are assured to get a highly professional service and the reliability of a top-rated western company.
How do I get the right staff for my team?
This is where our BPO industry experience comes in. We thoroughly understand the Filipino and Indian job market and where the skills are available. Our seasoned and highly professional HR staff can assemble a world class team of BPO professionals to work on your project in a very short time.
Can I visit your offshore offices in India or Philippines? (and work with my team for a period of time)
Absolutely. You are welcome to your offshore team anytime. We can help you with flights, local transportation and hotel accommodation. We recommend you visit and spend time with your offshore team as it helps integration with your onshore team.
Can I implement my own company policies?
Absolutely. We are flexible with regulations. Your offshore team can follow your company policy, processes, IT procedures, compliance regulations, data security procedures, work floor policies and any other aspect of your operations. Your offshore team can function as an extension of your inhouse team.
Ready to discuss your requirements?
Get in touch with us to find out how we can help your business achieve its goals. We have helped 100’s of companies small to large, since our inception in 2004.
