Reduce expenses by 50% while still maintaining the accuracy of tasks completed

Problem:

The client is a leading property management firm managing several prestigious properties. However, the client was having issues of maintaining accuracy of all the important tasks at their property management company. At the same time, it was becoming too expensive to get the routine tasks done by an in-house team.

So the client’s problem can be identified as follows:

Maintain accuracy of work done
Reduce expenditure in getting the work done

In order to get the property management administrative office tasks done, the client had to set up an in-house team and train them in various aspects of the management work. This would cost them a lot and also there was no guarantee that the work done would be accurate. The client realized that it would work out to be more feasible to outsource the tasks to a third party company . They decided to use Integra's help.

Client’s expectation from Integra

Our client wanted our team to manage property management functions such as new tenant application, processing work orders, processing vendor invoices, utility bills, and payroll apart from some accounting work. All this had to be done accurately.

Our solution to the problem 💡

The client needed a team to help them with some of the tasks involved in their property management. The tasks done needed to be accurate. We put together a dedicated team to help the client with this challenge. Our team was trained on all aspects of the client’s business thoroughly. Within a very short span of time, our team took over the work and carried out all the tasks to perfection.

Our team also worked closely with the client to understand all their requirements and ensured to keep them in mind while taking over the work.

Had the client set up a team in-house to manage the work, it would have cost them 50% more compared to outsourcing it to Integra. Aside from saving costs, they also saved a lot of time to get the work done accurately and in a timely manner.

Tasks handled 📋

New tenant application - New tenant application details had to be entered into our client's database. These details had to be verified along with the credit history and if the applicants had any criminal record in order to approve or reject the application.
Processing work orders - Enter Maintenance staff work order details and also details of the items purchased for making repairs.
Processing vendor invoices, utility bills, and payroll - Enter vendor invoices and ensure they are free of errors. Key in the details to the database and prepare for payment.
Enter electricity and gas bills of the properties and update the database when payments are received.
Handle weekly company staff payroll
Accounting related work

Result 👍

Reduced expenses by 50%
Maintaining the accuracy of the tasks completed