Take on multiple responsibilities of a staff who quit on a short notice

Problem:

The client is a leading property management firm managing several prestigious properties. However, the client was having issues with work accuracy and completion because one staff quit on a very short notice. This employee was managing multiple tasks in the company. So to bring in a replacement at a short notice was difficult and it led to piling up of work.

To get a replacement staff at short notice and train them immediately in all aspects of the work handled by the staff who had resigned was an uphill task for the client. It would cost them a lot and they were short-pressed for time. The client realized that it would work out to be more feasible to take the help of Integra who can get this work done with their staff for a more reasonable cost.

Client’s expectation from Integra

Our client wanted someone to take over the tasks on an urgent basis. The staff had to manage some property management functions such as updating new property information, posting advertisements as necessary, payroll, bookkeeping, etc. All these tasks had to also be done accurately without errors.

Our solution to the problem 💡

We immediately assigned the entire task to one of our experienced staff members. This staff had similar work experience in the property management field. They already had most of the skills needed to get started with the work. Owing to having prior experience, we were able to also shorten the time taken for training, although the role required various skill sets.

Outsourcing this work to Integra ensures that there is continuity of work and the client does not have to spend a huge amount in hiring and training the new employee for the same role. In addition to saving costs, outsourcing to Integra ensured timely completion of tasks as well as continuity.

Tasks handled 📋

• Update client database with new property and landlord details.
• Advertise new/available properties on various property listing websites; refresh advertisements semi-weekly.
• Bookkeeping
  • -   Update rental checks information
  • -   Update supplier invoices
  • -   Verify invoices with property managers
  • -   Handle weekly company staff payroll

Result 👍

Since our staff took to the role instantly, the whole process has been very smooth and ensured continuity. The client is very satisfied with the quality of work and timely delivery by Integra’s staff. The client also has no worries about his employees leaving all of a sudden. Our team can step in whenever required.