Automating bookkeeping allowed us not only to reduce costs but also gave us the ability to bill at higher rates

Problem:

The client is a CPA firm in the Northeast with more than 1,000 clients. Their practice was expanding rapidly due to the high level of service levels.

What are the challenges faced by the CPA firm

The problems faced by the client were:

• Increase in operational cost:
  As more clients are added, they found it difficult to expand the staff strength to take on the additional workload.
• Pricing:
  Since it was difficult to ramp up within their own practice. They started outsourcing to other local bookkeeping firms. However, their rates were expensive.

When they came to know about bookkeeping automation, they started looking at the available options in the market. They found Integra Balance and engaged with us.

Client’s expectation from Integra

• Meeting the deadlines - as they don’t want any compromise in client experience and satisfaction.
• Performing as per standards - set by the firm in terms of quality, efficiency, and accuracy.
• Getting value for the money - by cost optimization and early returns of investment.
• Bookkeeping performed - at par with humans but without their intervention.
• Attending clients' books - is not restricted by the time of the day.
• Financial reports - availability in real time.
• Scalability - to take on peak workloads.

Our solution to the problem 💡

Our team worked closely with the members of the firm to onboard their bookkeeping process.

Tasks handled 📋

• Integra bookkeeping automation bot completes the day to day activities of all the firm's clients invariably.
• The software bot's scheduling is customized to the needs of the CPA firm.
• The books are maintained accurately and in real time.
• An account manager is assigned to take care of exceptions.

Result 👍

• The firm’s fixed operating cost reduced drastically by 60%.
• Quality of the bookkeeping increased quickly and automatically without any errors and omissions.
• The accounting books are completed on time wherein the team can run financial reports in real time around the clock.
• With the pricing structure of the bots, no outsourcing was required and the entire bookkeeping was taken care of efficiently.

Integra global solutions believes in addressing the problems from all the angles in order to fulfill the CPA firm’s goals. Client is happy with the results.