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Customer support outsourcing

Are you looking for a company that can treat your customers better than you do? We can do this and more. Our in house psychologist constantly trains our staff on customer psychology. This training gives our staff the ability to understand, interact and effectively respond to your customers even when they are in their worst mood. This training help our staff to convert even your angriest customer into a loyal fan of your company.

Customer support services

  • Inbound customer service calls
  • Pre-sales and post-sales support
  • Phone order taking
  • Phone technical support
  • Telemarketing
  • Industry specific staff
  • Customer psychology experts
  • Service available 24/7

Live chat support services

  • Website Live chat answers to queries
  • Pre-sales and leading up to sales
  • Convert Website browsers into customers
  • Service available 24/7

Email support

  • Replies to your product questions
  • Answering technical details about a product
  • Tracking orders and delivery co-ordination
  • Updates or cancellations
  • Dealing with customer complaints
  • Articulate Email responses with guaranteed response time
  • Service available 24/7

Helpdesk support

  • Technical support
  • First line and second line
  • PC and networking support
  • Certified technical professionals
  • Service available 24/7

Benefits of using our customer support service

  • Instant access to customer care experts
  • Staff trained in customer psychology
  • Cost savings of 50% or more
  • Improved customer care experience
  • Service available 24/7

Our customer support staff are available in our India or Philippines office. You can choose to work with any or both these offices.

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