Tip 29: Customer centric feedback
Make it a requirement that the management walks the floors and spends time with customers periodically. They should record the feedback from the customers on what changes, improvements needs to be made. Try to get the contact information from your customer who mentioned the idea.
These ideas should be discussed and the useful ones implemented. After implementation a Thank you note with a complimentary gift can be sent to the client who suggested the idea. This would generate more word of mouth referrals.
From Integra Global Solutions Corp, a business outsourcing services provider.
