Tip 27: Decrease complaints by using this simple method
Create a fictional name (say John Doe) and a toll free number. Display this number prominently in the service areas of your business. Train the sales folks that when a customer requests this name they should be immediately transferred to John Doe, no questions asked. John Doe should be a senior level person in the company and should take the call no matter what they are doing currently.
Word will soon spread among the employees as to who is answering the phone and you will soon notice the customer complaints decreasing and service levels improving. Reduced customer complaints and increased repeat business go hand in hand.
From Integra Global Solutions Corp
A bookkeeping, medical transcription and outsourcing services provider.
